Warehouse Operative - Warehouse Greenford UB6 8PW, United Kingdom
Full-Time
We have an opportunity for a Warehouse Operative to join our Warehouse Online in Greenford. Main Purpose To process online sales accurately and promptly to meet customer service and sales targets Main Duties / Responsibilities
A.SALES/ CUSTOMER FOCUS - Pick products from warehouse as listed on customer order forms - Liaise with Supervisor and Manager regarding customer orders received with items missing and / or out of stock in central warehouse - Ensure that all items on order sheet are securely packed and boxed - Ensure that all packed products are dispatched using the correct delivery service and correct postage has been applied - Work accurately and promptly to deliver outstanding service to all customers. To assist Supervisor and Manager to undertake customer service enquires regarding deliveries / product knowledge - Assisting Supervisor and Manager to address customer queries regarding location of orders and occasional telephone queries from customers to selecting the right product to meet their needs - To maintain high standards of product knowledge with reference to both new and existing lines - Personalising service to make customer feel at ease and demonstrate proactive selling wherever possible via the telephone B. STORE MERCHANDISING/ PRODUCT HANDLING - Develop high standards of stock handling as per MUJI guidelines - Ensure that operational and staff areas housekeeping and presentation is exemplary C. DELIVERY - To assist in the delivery shift, carrying out tasks delegated by the management team - Receive online ordered items from warehouse and other stores and process accordingly D. SYSTEMS - Make efficient and effective use of all warehouse equipment and systems - Be fully aware of direct delivery and mail order processes - Develop knowledge of stock control systems and ensure that standards of security awareness are maintained - Assist where directed with all forms of stock control systems, including twice-yearly stock takes, sales preparation E.SECURITY - To aid the management team with regard to the general security of stock - To adhere to company's security procedures F. HEALTH & SAFETY - Be aware of and adhere to company's health and safety guidelines - Ensure "manual handling" best practice is carried out at all times in the warehouse G. GENERAL - Maintain high standard of personal attendance, punctuality and hygiene - Make a significant contribution to successful team working at the warehouse
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